Someone I know has a gambling problem, what can I do?

If you are concerned about someone experiencing gambling problems, please reach out to us. Our customer support team is trained to address these matters and is available to listen to your concerns.

Please be aware that due to customer privacy laws, we cannot share details about our customers.

To proceed, we typically request photo identification (such as a national ID or driver's license), proof of address (like a recent utility bill with your name and address), and your relationship to the individual. Additionally, a brief explanation of your concerns and your contact information will allow us to follow up after review.

Upon receiving this information, the case will be forwarded to our Responsible Gaming department for a thorough investigation. Their primary focus is to ensure responsible gaming, and they will handle the matter with great care.

We recognize this can be a delicate subject and assure you all communications will be kept strictly confidential. Please feel free to contact us with any such concerns, and we are here to assist.

For additional resources, our LeoSafePlay page offers guidance on supporting loved ones who may be showing signs of problem gambling.