Withdrawing your winnings at Pink Casino: Everything you need to know!

Congratulations on your win! This information will guide you through the process of withdrawing your funds from Pink Casino, ensuring a smooth and efficient experience. Click the link to go to the section of the article that interests you.

Making a withdrawal

Withdrawing your earnings is very simple :

Login and browse: Access your Pink Casino account and click on the Wallet section
Select payment method: Choose the same method used to make your deposit(s)
Enter the withdrawal amount: Specify the amount you wish to withdraw, taking into account any minimum withdrawal limits for the chosen method.
Complete the request: Follow the on-screen prompts to complete your withdrawal request.

Withdrawal timeframes

Pink Casino strives to process withdrawals swiftly, typically within up to 5 business days.

However, there are several factors that can influence this timescale :

Payment Method: Payment times vary depending on the withdrawal method chosen
Verification: Internal verification processes may affect this period.

You can track the progress of your withdrawal on the Wallet page. The withdrawal amount will remain visible until it has been successfully sent.

Need help with verification? Visit our Verification Guide for all the information.

I haven't received my withdrawal

At times, withdrawals can take an extra few days to arrive if the request runs over a weekend or a bank holiday. Please take these circumstances into account when calculating the 5 working day timescale.

If after 5 working days, the withdrawal still hasn't arrived, please contact our customer service team so that we can investigate the case further.

I can’t withdraw

There could be a few reasons why you are unable to withdraw:

Minimum Withdrawal Amounts: Each payment method has a minimum withdrawal limit. For the full list, see our article: What payment methods does Pink Casino accept?
If you need to withdraw less than £10, don't worry! Just get in touch with our Customer Support team, and they'll be happy to help you out.
Wagering Requirement: Please ensure you have wagered your deposit at least once before starting the withdrawal process.
Limits: If you have any limits set on your account, this may affect the withdrawal, so we recommend reviewing these before requesting a withdrawal. You can find more information regarding the limits in our “What limits do you offer” article.
Verification: If there is any pending verification, this may also affect the withdrawal. Please ensure that any requested documents have been uploaded and approved before proceeding with the withdrawal.

Need help with verification? Visit our Verification Guide for all the information.

Important information

Fees: Pink Casino does not charge fees for withdrawals. However, your bank or payment provider may impose fees. It's best to check with them directly.
Withdrawals During Self-Exclusion: If you need to withdraw funds during a self-exclusion period, please contact our Customer Support Team via live chat or email at support@pinkcasino.co.uk for assistance.

Cancelling a withdrawal

Important Note: Withdrawals cannot be cancelled once they have been requested.

Additional information to consider

Bank Statements: Transactions with Pink Casino may appear as “Pink Casino” or “LeoVegas PLC” on your bank statements.

Need further assistance?

Our Customer Support team is available to answer any questions or address any concerns. Don't hesitate to contact us, and we'll be happy to help!