Updating personal details

Need to update your personal details? We're here to make the process as smooth as possible.

How can we help you update your info?

For all updates to your account information, you'll need to get in touch with our Support Team. You can connect easily via Live Chat or by navigating to the ‘Account’ section and selecting Contact Support.

What information will we require?

Depending on the update you're making, we'll ask you to provide some supporting documents to help keep your account secure.

Here's a quick rundown:

Phone number:

Reach out to Support Team and let them know you'd like to update your phone number. They'll walk you through the steps.

Name or Date of birth (DOB):

To protect your account, we'll need to verify any changes to your name or date of birth. Here's what we accept:

Name change:

        *   Marriage certificate

        *   Two forms of ID (one showing your previous name, and one with your new name)

        *   Change of name deed poll

Date of birth:

      * Valid ID (passport, national ID, or driving licence)

Gender change:

        *   Old and new ID (passport or driving licence)

Check out our article on accepted documents for more details. Please prepare the required document and then contact us for guidance through the next steps.

Home address:

You'll need to provide a valid proof of address. Check out our article on accepted documents.

Then contact us so we can guide you through the process.

Email address:

Let our Support Team know you’d like to update your email address. Your login name will remain the same - only the email used for communication will be changed.

We're always here to help!

Our Support Team is dedicated to making this process easy and stress-free. If you have any questions or need any assistance, please don't hesitate to reach out! We're happy to help in any way we can.