Account
Verification
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This article explains why you need to verify your account, when it's required, and how to complete the process. Why do I have to verify my account? We wish to secure your funds an...
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If you're unable to provide a photo of your deposit method, we understand. We can accept alternative documents, such as a Proof of Ownership letter, to confirm you're the account h...
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Please see the answers to some commonly asked questions we receive on the document verification process: 1) I made a mistake when uploading my documents If you realise you've upl...
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We understand you're eager to use our services, and verifying your documents is an important step. Here's how this process works and what to expect: What happens after you subm...
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Paypal, an accepted E-wallet payment method, may require verification to ensure you are the legal owner and user. To provide proof of your PayPal account, please follow the steps b...
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At Pink Casino, we prioritise transparency and keeping you informed about the steps we take to ensure a secure and enjoyable experience for all our customers. We'd like to shed som...
Communication
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Need to reach our support team via Live Chat? We've got you covered. Just click the chat icon located in the bottom right of this page to start. Check out our latest messaging se...
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You may have noticed some changes when contacting us recently. We're always striving to improve your experience, and that includes providing top-notch support when you need it. Tha...
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Stay informed about our latest offers, promotions, exclusives, and more! To receive these updates, please opt in to our marketing communications and tell us how you'd like to hear ...
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If the correspondence you received came from noreply@pinkcasino.com or Pink Casino, please contact us through Live Chat. Otherwise, the message you received is likely from one of P...
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Ensure email notifications are activated in your 'Account details' under 'Profile' settings. If they are already on, please check your Spam or Junk folder for our messages, as ...
General Account Queries
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Getting started is easy! Just head over to our homepage and click 'Sign Up' - we'll walk you through setting up your account step by step. Sign up steps Locate the Sign Up button...
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Need to update your personal details? We're here to make the process as smooth as possible. How can we help you update your info? For all updates to your account information, you'l...
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Enjoy our services on your mobile device through your browser or our dedicated app. Access via browser: Instant play on iOS or Android devices. No download required. Simply open y...
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We want you to enjoy our services wherever you are. However, you can only access your account and play while physically located within the United Kingdom. What happens if I try to ...
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Playing at Pink Casino is strictly prohibited for anyone under the age of 18, as underage gambling is a criminal offence. Pink Casino is committed to preventing access to minors an...
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On occasion, you may have trouble accessing your account, which can be due to a variety of scenarios. This article covers the most common reasons and what you can do. Click the rel...
Password
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We understand that your account security is important. This guide will help you manage your password, keep it secure, and troubleshoot any issues. How to reset your password Forgot...