Account
Verification
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If you're unable to provide a photo of your deposit method, we understand. We can accept alternative documents, such as a Proof of Ownership letter, to confirm you're the account h...
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This article explains why you need to verify your account, when it's required, and how to complete the process. We've also included a helpful video guide for further assistance! Wh...
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Paypal is an E-wallet we accept as a form of payment method. At certain times we may need to verify that the payment method you have used legally belongs to you and is yours to use...
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At Pink Casino, we prioritise transparency and keeping you informed about the steps we take to ensure a secure and enjoyable experience for all our customers. We'd like to shed som...
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We are aware of a known issue that may arise while verifying your documents. After uploading your documents, if you have selected to be updated via SMS or email, you may have recei...
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As soon as we have received your documents, these will be checked and verified by us, you will receive a confirmation email once this process has been completed. Please note tha...
Communication
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You may have noticed some changes when contacting us recently. We're always striving to improve your experience, and that includes providing top-notch support when you need it. Tha...
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Looking to get in touch with our support team directly through Live Chat? You are in the right place. Simply click on the chat widget that you can find on the bottom left corner ...
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Firstly, make sure that the email section under Account > Details is marked as Yes on your Profile settings. Otherwise, our emails may have ended up in your Spam/Junk folder so...
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If the correspondence you received came from noreply@pinkcasino.com or Pink Casino, please contact us through LiveChat. Otherwise, the message you received is likely from one of Pi...
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Go to the profile icon in the top right hand corner Click Account and Details then select your Marketing Preferences Click Update to confirm these changes.
General Account Queries
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Getting started is easy! Head over to our homepage and click 'Sign Up' and we'll walk you through setting up your account. To keep things safe and secure, we need to verify all UK ...
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We want you to enjoy our services wherever you are. However, due to licensing restrictions, you can only access your account and play while physically located within The United Kin...
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No you can’t. Gambling whilst under the age of 18 is a criminal offence, and Pink Casino takes a severe responsibility to prevent access for anyone underage. Therefore, appropriate...
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On occasions, you may have trouble accessing your account which can be due to a variety of scenarios, this article covers the most common reasons and what you can do. Click the rel...
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Each player can only open one account with Pink Casino. If you were looking to open a new account because your details (email address, currency, home address, etc) have changed, ...
Changing Personal Details
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If you want to change your registered email address, our support team will be happy to help update this for you! To make sure that no one else tries to change your mail address ple...
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If you want to change your registered email address, our support team will be happy to help update this for you! To make sure that no one else tries to change these details, plea...
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If your name or gender has legally changed since the creation of your account, you can provide us with one of these documents to verify this: Name change: Marriage Certificate Two...
Password
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We understand that your account security is important. This guide will help you manage your password, keep it secure, and troubleshoot any issues. How to Reset Your Password Forgot...