App installation, updates, and troubleshooting

Enjoy our services on your mobile device through your browser or our dedicated app.

Access via browser:

• Instant play on iOS or Android devices.
• No download required.
• Simply open your browser and visit our website.

Access via app:

• Streamlined, mobile-first experience on iOS and Android.
• Requires downloading from the app store.

Downloading the app

For iOS (Apple):

1. Open the App Store.
2. Search for Pink Casino.
3. Tap ‘Get’, then ‘Install’.
4. Authenticate with Apple ID, Face ID, or Touch ID if prompted.

For Android:

1. Open the Google Play Store.
2. Search for Pink Casino.
3. Tap ‘Install’.

Troubleshooting app installation

• Insufficient storage: Free up space by deleting unnecessary files, photos, or apps.
• Internet connection: Make sure you’re connected to a stable Wi-Fi or mobile data network.
• Play Store/App Store issues: Restart your device and try again. For Android, try clearing the Google Play Store cache (Settings > Apps > Google Play Store > Storage > Clear Cache).
• ‘App not installed’ error (Android): Restart your device, clear the Google Play Store cache, or temporarily disable antivirus software.

Game issues & stuck games

• Force close and restart: Close the app completely and reopen it.
• Check internet connection: Ensure a stable connection.
• Clear app cache (Android): Go to Settings > Apps > [Your Game Name] > Storage > Clear Cache.
• Restart your device: Sometimes a quick restart resolves the issue.
• Contact support: If the problem persists, contact our Support Team with detailed information and any error messages.

Updating the app

Stay up to date for the best experience.

• Automatic updates (Recommended): Enable automatic updates in the App Store (iOS) or Google Play Store (Android) settings.
• Manual updates:
  1. Open the App Store (iOS) or Google Play Store (Android).
  2. Tap your profile icon.
  3. Look for ‘Manage apps & device’ (Android) or ‘Updates’ (iOS).
  4. Find Pink Casino and tap ‘Update’ if available.

General troubleshooting & reinstalling

• Reinstall the app:
  1. Uninstall the app.
  2. Restart your device.
  3. Re-download and install from the app store.
• Check device permissions: Make sure the app has necessary permissions (internet, storage) in your device settings.

Still having issues?

Reach out to our Support Team with a full description of the problem and any error messages you’ve seen.