How to request Proof of Ownership (PoO) from your bank

Sometimes, we require a document from your bank to verify your ownership of a payment method (either a card or an account). A Proof of Ownership is a free-format letter provided by your bank, even if you no longer have the physical card.

To streamline this process and minimise inconvenience, we have prepared a ready-to-use email template.

Email template to your bank:

Subject: Request for Proof of Card Ownership

Dear [Bank name],

I am writing to request an official document that confirms my ownership of a debit card previously linked to my account. Pink Casino requires this document for account verification purposes to confirm that I am the sole owner of the expired/lost card.

Please provide an official letter or statement that includes the following details:

• My full name
• Your bank’s name or logo
• The first 6 and last 4 digits of the card
• The card’s expiry date

The document should also meet these criteria:

• Issued within the last 3 months
• On official bank letterhead or as an official digital statement

Thank you for your assistance.

Need more help?

If your bank cannot provide this document, or you run into any issues, please contact our Support Team. We’ll be happy to guide you through the next steps and explore alternative options.