What to do if your account has been hacked

Discovering your account has been compromised can be stressful, but we're here to help you secure it and regain control quickly. Take the following steps immediately:

• Change your password immediately

This is the most important first step. Choose a strong, unique password that you don't use for any other accounts. A strong password includes a mix of uppercase and lowercase letters, numbers, and symbols. You can read more in our article on password best practices.

• Log out of all sessions

For added security, once your password has been updated, log out of all active sessions and then sign back in. This ensures any unauthorised users are removed.

• Check and update your security information

Once you're logged in (or after resetting your password), review your account's security details:

1. Email address: Make sure the email linked to your account is accurate and belongs to you.
2. Phone number: Confirm that your phone number is up to date.
3. Security questions: If you have these set up, consider updating them. Choose questions and answers that would be difficult for others to guess.

• Review your account activity

Check for any unusual activity, including logins, profile changes, or transactions. This helps identify how your account was accessed and what changes may have been made.

• Report the incident to us:

Contact our Support Team immediately to report any suspected unauthorised access. We'll investigate the matter, help secure your account, and take the necessary next steps. Please provide as much information as possible, for example, when you noticed suspicious activity and any changes made to your account.

Update your software

Make sure your device, browser, and any other relevant software are running the latest versions with security updates installed.

Be cautious of phishing attempts

Stay vigilant against suspicious emails or messages asking for your login or personal details. Never share your account credentials.

We take security seriously. By following these steps, you can help protect your details and reduce the risk of further unauthorised access. For more information, refer to our Terms and Conditions – especially section 7.1, which outlines your responsibilities for maintaining account security.