To keep your account safe and comply with legal requirements, we’ll need to verify your identity. Follow the steps below to complete the verification process.
Step 1: Log in to your account
Step 2: Provide information
Before you can use your account, we need some personal details and valid documents.
- Go to the document upload page.
- Prepare your valid identification document.
Note: We do not accept foreign ID cards or residence permits.
Step 3: Upload your documents
Select and upload the required identification document.
- Accepted: Valid government-issued ID (passport, national ID card, driver’s license) from any country other than Myanmar. Iran, North Korea.
- Not accepted: Residence permits, birth certificates.
This is a legal requirement in line with our Terms & Conditions and Privacy Policy.
Step 4: Select issuing country
Choose the country that issued your ID.
Step 5: Upload the photo side
Take a clear photo of the front side of your ID.
- Ensure details are readable.
Step 6: Upload the back side
Turn your ID around and take a clear picture of the back side.
Step 7: Verification in progress
Once uploaded, your documents are carefully and securely reviewed.
- Please remain on the page until the upload is complete.
Step 8: If your document is rejected
If your document does not meet requirements, you’ll see a rejection message.
- Common reasons: background not clear, poor lighting, blurry image, not all information was visible.
- Action: Re-upload your document with better quality.
Reminder: Foreign ID cards and residence permits are not accepted.
Step 9: Documents under review
Your documents will now be reviewed. This process can take several hours.
- You will receive an email once verification is completed.
For any additional help, please get in touch with our Customer Support team.
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