How do I delete browsing data (history, cookies, cache)?

A common solution to most technical issues can be solved by clearing your browsing history and data. 

Browsers utilise a 'cache' to optimise page loading times. During website updates, these cached files may conflict with the new code. Clearing your cache and cookies helps us confirm that the issue is actually with the website rather than your browser.

We recommend you do this regularly to get the latest version of our sites for the smoothest experience possible. 

For changes to take effect, please close and restart your browser after clearing your cache and cookies.

For Desktop Browsers

Google Chrome

1. Open Chrome
2. Click the three dots (⋮) in the top-right corner
3. Hover over History, then click History again
4. On the left, click Clear browsing data
5. Choose a Time range from the dropdown (i.e. All time)
6. Tick:

• Browsing history
• Cookies and other site data
• Cached images and files

7. Click Clear data

Optional: Go to Settings > Privacy and security > Clear browsing data for more control over what you delete.

Mozilla Firefox

1. Open Firefox
2. Click the three lines (☰) in the top-right corner
3. Click History
4. Click Clear Recent History
5. From Time range to clear, select Everything
6. Tick:

• • Browsing & download history
  • Cookies
  • Cache
  • Other relevant options

7. Click OK

Note: On macOS, go to the top menu and click Firefox > Quit Firefox. On Windows, close and reopen Firefox to complete the process.

Microsoft Edge

1. Open Edge
2. Click the three dots (⋯) in the top-right corner
3. Click Settings
4. Select Privacy, search, and services
5. Under Clear browsing data, click Choose what to clear
6. Tick:

• • Browsing history
  • Cookies and other site data
  • Cached images and files

7. Click Clear now

Safari (macOS):

1. In the top menu bar, click Safari > Settings
2. Go to the Privacy tab
3. Click Manage Website Data
4. Click Remove All, then click Remove Now
5. In the menu bar, click Safari > Quit Safari to complete the process

For Mobile Devices

Google Chrome from an Android:

1. Open Chrome
2. Tap the three dots (⋮) in the top-right corner
3. Tap History > Clear browsing data
4. Choose a Time range
5. Tick:

• • Browsing history
  • Cookies and site data
  • Cached images and files

6. Tap Clear data

Optional: Go to Settings > Privacy and security > Clear browsing data (same options, different path).

Google Chrome (iOS)

1. Open Chrome
2. Tap the three dots (…) in the bottom-right corner
3. Tap History > Clear browsing data
4. Choose a Time range
5. Tick:

• • Browsing history
  • Cookies, site data
  • Cached images and files
  • (Optional): Saved passwords, Autofill data

6. Tap Clear browsing data
7. Confirm

Optional: Go to Settings > Privacy and security > Clear browsing data (same options, different path).

Safari (iOS)

1. Open the Settings app (on your device, not in Safari)
2. Scroll down and tap Safari
3. Tap Clear History and Website Data
4. Confirm the action

Mozilla Firefox (Android and iOS)

1. Open the Firefox app
2. Tap the three lines (☰) or three dots, depending on device
3. Tap Settings
4. Select Delete browsing data
5. Choose what to delete:

• • Browsing history
  • Site data
  • Cache
  • (Optional)Downloads, etc.

6. Tap Delete browsing data to confirm

Microsoft Edge (Android and iOS)

1. Open the Edge app
2. Tap the three dots (⋯)
3. Go to Settings > Privacy and security
4. Tap Clear browsing data
5. Choose what to remove:

• • Browsing history
  • Cookies and site data
  • Cached images and files
  • (Optional) Autofill data, etc.

6. Tap Clear to confirm