Gaming

Rules

Live Baccarat Rules

The rules listed here are the standard game rules for Live Baccarat, however it is important to consult any specific rules that may exist for variants of the game. It is the respon...
Live Blackjack Rules

The rules listed here are the standard game rules for Live Blackjack, however it is important to consult any specific rules that may exist for variants of the game. It is the respo...
Live Roulette Rules

Game Objective The objective in Roulette is to predict the number on which the ball will land by placing one or more bets that cover, or partly cover that particular number. Game P...
Live Caribbean Stud Poker Rules

The rules listed here are the standard game rules for Caribbean Stud Poker, however it is important to consult any specific rules that may exist for variants of the game. It is the...
Live Ultimate Texas Hold 'em Rules

The rules listed here are the standard game rules for Texas Hold 'em, however it is important to consult any specific rules that may exist for variants of the game. It is the respo...
Games and Scratchcards

At LeoVegas, we provide many chance-based games such as Instant Win and Scratchcards whereby luck and not skill determines whether you win or lose. All such games use a Random Numb...

I was playing and logged out. What should I do?

In case of disconnection, the bet you had made is frozen and will be available to you the next time you connect. You will not be able to place any more bets before the suspended on...
How do I see my slots played?

By clicking on the playback button at the bottom left you can view the game history. After selecting this button, the details of your latest plays will open. Please bear in mind ...
How do I delete browsing history (history, cookies, cache)?

Clearing your browser's browsing history and data is a simple procedure that resolves some of the most common technical errors. We advise you to do this regularly to make the most ...
Where do I find slots rules and return to player (RTP)?

You can consult the game rules and the return to player (RTP) by accessing the game of your interest and clicking on the "?" usually found in the top left or right corner of a game...
My game round got stuck and my win is missing

We are sorry to hear you came across an Issue in a game! Unfortunately, sometimes, due to technical difficulties, a game round gets stuck and a win is not added immediately to your...
Am I able to cancel my bet/spin?

Casino Games: Once you place a bet on a Casino game, it cannot be cancelled. We recommend double-checking your bet before confirming. You can review your bet history by going to ...

Looking for a game or a game provider?

Using the search function Looking for a specific game or provider? Our handy search bar is here to help! Located at the top of the page, simply type in the name of the game or prov...
What is RNG?

Pink Casino is committed to ''fair play''. To ensure a fair gaming environment, the games we use are run by ''Random Number Generators'' (RNG) in order to ensure that every player ...
What is RTP?

RTP, which stands for Return to Player, is a key metric indicating the expected long-term performance of a casino game. Calculated over millions of spins, it represents the theore...

What happens if the dealer makes a mistake?

If a mistake has been made, the on-duty pit boss is called to the table immediately. Management will assess the error and if solved, the game round will proceed as normal. If the...
What happens to my bet if I lose connection during a live game?

If you lose connection while playing a live game, the game shall continue and, unless you’re able to reconnect, your bet will be considered as a ‘stand’. You can always review th...
Why was my bet or decision rejected?

Bets or decisions made at the table may be rejected for a number of reasons. Perhaps your bet was not placed in time, there may have been insufficient funds in your account at th...
Why weren’t my winnings paid out?

Every single game round, and each bet you place, is recorded by both Pink Casino and the game provider. If any funds due to you were not paid out, firstly take note of the t...

Am I able to change my nickname?

Yes, it is possible to change your nickname. If you wish to do so, please contact the Pink Casino Customer Support Team where our agents will be more than happy to help.
What types of games can I play online with Pink Casino?

With Pink Casino, you will find a wide range of games for all tastes: over 200 Slot titles with and without Jackpot, Blackjack and Live Blackjack, Live and digital Roulette, many c...
Am I able to make in-game deposits from my mobile?

While playing at Pink Casino on your mobile, there’s no need to lose your seat at the table to make a deposit. If you have an existing payment method set up, make in-game deposits ...
How can I deposit during a game session?

In order to add money to the current session it is necessary to exit the game, reload, and then start a new session. Once you have logged into the game you will be asked again for ...
Am I able to play from multiple seats at once?

Yes, of course! Make the most of your game time by placing bets from multiple seats at any given time on certain live tables. Some providers allow players to wager on up to three...
What are Live Casino games?

Live casino games are real-time table games streamed from either a studio or land-based casino. These may be classics such as live blackjack, roulette and baccarat or more niche ga...

What time do the different rooms open?

Room 1, 80 ball and 75 ball are open 24/7. The Bargain Bingo room is open 5pm-10pm and the Newbie Room (for new players only) is open daily 12-2pm and 6-8pm.
How do I buy my bingo tickets?

When you have logged into a bingo room, select the "Buy Tickets" button to purchase for the very next game taking place in that room.To Pre-Buy: You can either enter the bingo lobb...
How do I access the bingo lobby?

To access the bingo lobby, simply log in to your account. Then click the BINGO tab along the navigation bar. The list of available bingo rooms will appear, just click any of thos...
How do I mute the caller?

Whilst logged into any bingo room, click the Settings icon to the right of where tickets are displayed. Simply click the Sound slider to the Off position.
How will I know if I have won a bingo jackpot?

If there is a jackpot available on the game you are playing and you have triggered it, you will see a winner's notification pop-up immediately.If you have won a Community Jackpot, ...
How do Bingo jackpots work?

We offer 3 different types of Jackpots: 1) Community Progressive Jackpot - The Jackpot value increases with each game and stake. It has two prizes to be won: one for the winner(s) ...