Live Casino - Game Issues

  • What happens if the dealer makes a mistake?

    If a mistake has been made, the on-duty pit boss is called to the table immediately. Management will assess the error and if solved, the game round will proceed as normal. If the...

  • What happens to my bet if I lose connection during a live game?

    If you lose connection while playing a live game, the game shall continue and, unless you’re able to reconnect, your bet will be considered as a ‘stand’. You can always review th...

  • Why was my bet or decision rejected?

    Bets or decisions made at the table may be rejected for a number of reasons. Perhaps your bet was not placed in time, there may have been insufficient funds in your account at th...

  • Why weren’t my winnings paid out?

    Every single game round, and each bet you place, is recorded by both Pink Casino and the game provider. If any funds due to you were not paid out, firstly take note of the t...